Carroll County Memorial Hospital has partnered with Press Ganey Associates to collect and measure patient satisfaction feedback. For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience.
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Keeping your body hydrated is very important, but during the hot summer months, it is even more essential. In high temperatures, we lose more water than normal through sweating.
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Carroll County Memorial Hospital is again offering Outpatient Surgical Services. The hospital is continuing to improve the quality of healthcare it is able to provide to the citizens of Carroll County and beyond.
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Carroll County Memorial Hospital announced today the restructuring of the patient registration process. “This will streamline the number of steps it takes from patient registration to the point of care” Jeff Tindle, Chief Executive Officer stated. “Patients and staff have been very helpful in identifying challenges, potential solutions and the implementation of the new process.”
What does this new patient registration process look like? The main entrance to the hospital will remain the primary entrance for all non-emergent patients, out patients and guests. The front desk located immediately inside the main entrance will now serve as the reception desk. The personnel at this desk with provide guidance, general information, switchboard services and hospitality. Individuals needing to register for services at CCMH for non-emergent issues, including cardiopulmonary service, laboratory studies, radiology studies, rehabilitation services and outpatient clinic visits, will now present to the Outpatient Clinic desk to complete the registration process. Patients will then be directed to the appropriate department. Should there be a slight delay; a comfortable waiting area is immediately available for patients and families to wait for their appointment.
Emergent patients and their families are encouraged to utilize the Emergency entrance. This is the most convenient entrance to the Emergency Department desk where registration for the ER will be completed. This also provides a comfortable waiting room where families and caregivers can be easily accessible to Emergency Department staff.
“Our goal is to enhance the patient experience at Carroll County Memorial Hospital” says Amy Ireland, Chief Revenue Officer, “by streamlining the registration process we hope to decrease registration process and wait times.”
The new process will begin on November 1, 2012, For more information about the services at Carroll County Memorial Hospital or an appointment, visit our website www.carrollcountyhospital.org or call 660-542-1695.